We are looking to hire a skilled IT support associate to assist our clients with all IT-related technical support issues. As an IT support associate, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.
Responsibilities:
● Installing and configuring client computer systems.
● Responding to client IT support requests.
● Meeting with clients to diagnose software, networking, or hardware issues.
● Providing technical support on-site or via remote-access systems.
● Offering solutions that meet the needs of the client.
● Repairing hardware malfunctions, software issues, and networking problems.
● Tracking and managing work records.
● Compiling job reports
Requirements:
● Proven 1-2 work experience in technical support.
● Experience with scripting languages such as Perl or Shell.
● Knowledge of computer hardware and networking systems.
● Ability to troubleshoot complex hardware and software issues.
Schedule: